Job Description

Job Summary
The Technical Writer is responsible for writing and maintaining documentation for PrismHR products. The Technical Writer works closely with Product Managers and SMEs to develop customer-facing content and uses MadCap Flare to author and publish online help and release notes.

Responsibilities
• Author content using MadCap Flare.
• Research product information by attending standups and working with Quality Assurance Engineers, Product Managers, and Subject Matter Experts.
• Leverage tools such as Jira, Confluence, Salesforce, and TestRail to understand issues and develop
documentation.
• Capture end-user and administrative tasks performed in PrismHR products and their expected results.
• Manage documentation drafts and the flow of information during development and testing.
• Collaborate with teammates.
• Participate in Agile development processes and influence product enhancements based on customer needs.
• Manage PrismHR documentation with varying priorities and deadlines within bi-weekly/monthly sprints.
• Use revision and source control effectively within a team setting.
• Act as an ambassador of collaboration within and across the organization, sharing knowledge in areas of expertise.
• Other duties or projects may be assigned as needed.

Qualifications
• Superior oral and written communication skills.
• Ability to quickly learn, analyze, understand, and communicate complex technical concepts in a clear and concise manner.
• Technically curious and motivated to understand PrismHR functionality.
• Ability to prioritize while taking direction from management.
• Proactive at removing impediments with a “get the job done” attitude.
• Flexible and able to work well under pressure and adapt to shifting deadlines.
• Must be a team player.
• BS/BA in related fields such as Computer Science, Communications, English, or Technical Writing.
• Minimum 4 years of experience as a Technical Writer for complex software systems,preferably in a SaaS or web-based environment.
• Experience with Visio or other flowcharting software.
• Proficiency with MadCap Flare is required.

 

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: [email protected]. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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Job Tags

Full time, Local area, Flexible hours, Shift work,

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