Job Description

Summary:
This position is responsible for developing written information about the organization's computing systems that aid in their development, use, and support. Outputs include a range of documents to be read by both technical and non-technical personnel across all departments.

Skills Requirement:
Strategy & Planning
• Liaise with department heads and end users to define identify business procedures and establish documentation needs for hardware and software
• Analyze IT project requirements to determine types of documents needed
• Collaborate with systems and development staff to collect and interpret technical information
• Liaise with printers and graphic artists to plan layout, graphical elements, and formatting of documents. Ensure final documents are usable and of high quality.

Acquisition & Deployment
• Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts

Operational Management
• Develop documentation project plans and timelines
• Plan, design, research, write, and edit a range of documents, including user guides and manuals, 
technical specifications, training materials, user policies, and proposals, for both print and online media
• Edit written documentation of development and other IT staff to create unified and consistent support documents
• Establish, communicate, and maintain documentation standards, and provide training where required

• Maintain currency and accuracy of all documentation

• Writes and edits technical documents including reference manuals and product manuals
• Writes and edits procedural documentation such as user guides and manuals
• Determines the type of publication that will best serve the project requirements
• Meets with engineers, programmers, and project managers to learn about specific products or processes
• Research product samples to fully understand product
• Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding
• Plans writing processes and sets timelines and deadlines
• Creates or works with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding a product or process
• Performs other related duties as assigned

• University degree in the field of English, Communications, or Journalism. A background in technology is desirable. 

Experience:
• 5 years equivalent work experience
• Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems
• Knowledge of information gathering, planning, and organizing methods and principles
• Experience with desktop publishing tools, including Microsoft Word, Excel, PowerPoint and Publisher
• Strong understanding of document formatting and presentation techniques

Job Tags

Similar Jobs