Job Description

We’re looking for a knowledgeable and customer-focused  Service Manager  to join our team. In this role, you’ll be the key liaison between our customers and service technicians, ensuring that tractor and equipment repairs are accurately documented, quoted, and communicated. The work schedule is M-F – 8-hour shift, Saturday 8 am to 12 noon.

Responsibilities:

• Responsible for achieving weekly, monthly and annual department performance goals

• Responsible for implementing process improvements and creating and documenting Standard Operating Procedures (SOPs)
• Creating detailed service tickets including customer complaints, root causes, and corrective action
• Building accurate work orders and estimates using labor and parts data
• Explaining service needs and recommendations clearly to customers
• Assisting with internal parts sales and pulling parts for service jobs
• Using parts diagrams to identify and locate components
• Processing point-of-sale (POS) transactions
• Cross-selling and up-selling parts and services
• Scheduling shop work and coordinating technician assignments
• Providing regular updates to customers on service progress
• Filing and managing warranty claims with manufacturers
• Collaborating with team members to ensure top-tier customer service
• Following up with customers post-service to ensure satisfaction
• Maintaining a professional appearance and attitude
• Performing other duties as needed to support the team

Qualifications & Experience:

• 2+ years of experience as a Service Writer or Service Manager
• 2+ years of experience in the  tractor, outdoor power equipment, agriculture, or heavy machinery industry
• Strong computer skills and ability to learn dealership software quickly
• Excellent phone and in-person communication skills
• High attention to detail and ability to multitask in a fast-paced environment
• Team-oriented and customer-service driven
• Valid driver’s license required
• High school diploma or equivalent required

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