Position: Pega LBA with Contact Center exp
Location: Carnel IN
Duration: Long Term
EXPERIENCE :
10-15 YRS Job Description Strong functional knowledge/Experience of the Insurance domain.
Minimum 4 Years of experience in Pega Project for US clients
Minimum 2 Years of experience in Pega Contact Center framework, GenAI
Knowledge on voice AI, KB configuration and articles, IVA ,NLP text analyser, integrations.
Requirement Gathering Work closely with business stakeholders to understand their objectives, processes, and requirements for Pega-based applications.
Pega Solution Design :
Participate in designing Pega contact Center applications by providing insights into the best practices, Pega Guardrails, and ensuring scalability and sustainability.
Analysis and Documentation: Conduct detailed analysis of business processes, document functional requirements, and create clear specification for Pega application development.
Collaboration : Collaborate with cross-functional teams, including developers, architects, and quality assurance, to ensure the successful implementation of Pega solutions that meet business needs.
Continuous Improvement : Stay updated on Pega technology advancements, industry best practices, and recommend process improvements to enhance the efficiency of Pega applications.
Certified Pega Business Analyst LBA/SBA Strong analytical and problem-solving skills. Excellent communication and collaboration abilities.Understanding of business process management and workflow methodologies.
Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description ABOUT THE JOB Customer Service Rep Part time evening and weekend shifts. Additional Information All your information will be kept confidential according to EEO guidelines.
...Nocturnist Physician - Wilmington, North Carolina Job#16682966Join a growing, physician-led multispecialty group based in beautiful... ...Carolina.Responsibilities include providing inpatient nocturnal hospitalist coverage with a manageable schedule of 14 shifts per month....
Job Title: Payroll SpecialistJob DescriptionWe are seeking a dedicated and skilled Payroll Specialist to join our team in a fully remote capacity. This role involves handling payroll processes for a large employee base using Workday software, ensuring compliance with...
...in Marseilles. This position will :Expand and optimize our data and data pipeline architecture, as well as optimize data flow... ...: Bachelor's degree (U.S. or Foreign Equivalent) in Electronic Engineering, Computer Science, Statistics, Informatics, Information Systems...
...position for an individual with a BA in a relevant field such as public health, health care management, health services research, sociology, or anthropology, interested in advancing toward higher level training, who has a passion for improving health equity in the United...