At Chatham Oral Surgery, the Patient Experience Specialist will interact with our valuable patients by addressing inquiries and resolving complaints. You will be able to connect with a patient in a very short time frame, hear the patient and ensure they walk away from the phone call satisfied that they have the best information possible. The best person for the position would be able to carry on a conversation with our patients and also keep the phone call moving. Yes….it is an art. If you feel like you have the skills to accomplish this, then please apply!! We are looking for efficient, knowledgeable team members that truly care for the people they interact with, everyday.
The first thing you should know is that we believe in showing how valuable our team members are to this practice. Without our team, this office would not be here…each person is worthy of every benefit that is provided!
Supervisory Responsibilities:None
Duties/Responsibilities:
Interacts with patients via telephone, text, email, online chat, or in person to provide support and information on Chatham Oral Surgery’s services, Doctors, scheduling and billing.
Collects information and schedules new and existing patient appointments for oral surgery, consultations while answering questions about upcoming post-op visits.
Fields patient questions and complaints; when the issue is beyond the specialist’s current knowledge, forwards to the assigned specialist or other appropriate team members.
Ensures that appropriate actions are taken to resolve patients problems and concerns.
Maintains patient accounts and records of patient interactions with details of inquiries, complaints, or comments (via patient information systems)
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent communication skills including active listening.
Service-oriented and able to resolve patient grievances.
Proficient computer skills with the ability to learn new software.
Strong relationship building skills.
High school diploma or equivalent.
patient service experience required.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
The Good Stuff
BENEFITS:
Sam's Club Membership
Costco Wholesale Membership
Free Gym Membership
Paid Weekly
401(k)
401(k) matching
Profit Sharing
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
SCHEDULE:
8:00am - 4:00pm or 9:00am to 5:00pm
Day shift
...behalf of a partner company. We are currently looking for an IT Systems Administrator in the United States. This role is responsible for... ...salary range of $105K $118K, plus equity opportunities. ~ Remote work flexibility within the United States. ~ Comprehensive...
...Senior Coordinator for Student Organizations, Leadership Development & Assessment Classification: Student Services Professional... ...public university system, California State University , which educates nearly 460,000 students every year. With a vibrant, diverse...
...School , including afterschool and summer initiatives funded through the 21CCLC grant. This role ensures that programming meets both YMCA standards and HIDOE requirements by delivering high-quality academic support, enrichment opportunities, and family engagement....
Investment Analysts are responsible for analyzing potential investment opportunitiesincluding funds, secondaries, direct equities, and direct credits across private equity, private credit, and infrastructureand monitoring client portfolios. Investment Analysts work closely...
...Functional Medicine Physician $250/hr (40%-Remote)(Mental Health, Addiction Medicine) Costa Mesa, CA Our Client is seeking an experienced and dedicated Functional Medicine Physician to join their team. You will provide direct patient care, discussing patient symptoms...