Job Description

IGT is seeking a Network Engineer I to provide first-level support for the network infrastructure that powers our Wide Area Progressive (WAP) systems. This entry-level role supports the installation, maintenance, and troubleshooting of core networking components such as routers, switches, and cabling, all within a high-availability, 24/7 real-time support environment. Working closely with senior engineers, the position contributes to network documentation, system diagnostics, and project-based initiatives aimed at enhancing reliability and performance. This is a hands-on opportunity to build foundational experience in a fast-paced technical setting while supporting systems critical to IGT’s global gaming operations.

• Assist senior engineers with installations, network maintenance, and support.
• Provide elementary-level network infrastructure support for all IGT Wide Area Progressive (WAP) and Technology Operations shared services systems.
• Monitor and troubleshoot network functions using tools to verify services, check toolset availability, detect and report issues, escalate when necessary, and document anomalies.
• Perform basic troubleshooting of network devices such as routers and switches.
• Support systems software, applications software, hardware, and configurations.
• Participate in troubleshooting, diagnosing, and resolving hardware, software, and other network/system problems.
• Assist in replacing faulty network hardware when required and support efforts to maintain Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Maintain network documentation, including diagrams, procedures, best practices, and performance/capacity metrics.
• Assist in planning and participate as a team member on projects related to network delivery.
• Participate in the on-call rotation.

Qualifications

• Associate degree in a technology field or equivalent network certification and experience.
• 2 years of networking experience in a support capacity.
• CompTIA Network+ required.
• CCNA or equivalent preferred.
• Understanding of basic network infrastructure and technology:
  • WAN/LAN, TCP/IP, UDP, and DHCP.
  • Routers and switches.
  • Fiber optic and copper cabling.
• Ability to multi-task while maintaining attention to detail.
• Must be able to lift 50 pounds regularly.
• The position will require travel based on the business needs of the company.
• Ability to perform effectively in a fast-paced, dynamic environment that provides real-time support 24/7/365.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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