Job Description

Summary

The Hotel:

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

** Starting rate: $18.50, plus 20% commission on Upsells and Pay for performance plan.

Role & Responsibilities include but are not limited to:

Candidates primary focus will be as Host at the Front Desk however will be expected to participate in all areas of Front Office, including Guest Services and the Grand Club. Interested applicants enthusiastic to learn should not be deterred; training in all areas of Front Office will be provided to the benefit of expanding your skillset and elevating the service we are able to provide to our Guests. This position was designed for our Guests to have a seamless experience at our resort. This highly visible role give opportunity for casual conversation and has a direct impact on creating the Guest experience. The Guest Experience Host will be responsible for, but not limited to; Guests with account settlements, unloading luggage from Guest vehicles, taking luggage to and from their guestroom, communication of hotel services and promotion, providing guests with information about local attractions/restaurants, in and around Scottsdale, and answering guest phone calls.

Qualifications

Qualifications:

· A true desire to satisfy the needs of others in a fast-paced environment.

· Refined verbal communication skills.

· Ability to stand for long periods.

· Must be able to work a flexible schedule, including mornings, afternoons, evenings and weekends & holidays.

· Proficient in basic computer skills.

· Customer service experience preferred.

· Ability to work in a fast-paced environment with moderate lifting.

· Must be able to stand and lift up to 30 lbs.

· AZ Food Handlers License

Benefits & Perks

· Opportunities to work around the world with Hyatt Hotels and Resorts 

· Discounted & Complimentary Hotel Room Nights 

· Enjoy free employee meals in our employee dining hall 

· Free covered parking 

· Medical Dental and Vision Insurance (Full-time colleagues)  

· Retirement savings plan 

· Excellent training and professional development 

· Tuition/Wellness reimbursement, up to $1,000 a year! 

· Employee Stock Purchase plan  

· Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more 

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing 

About The Hiring Process

We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so. 

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.

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