Job Title: Fraud Specialist/Fraud Operations Specialist I
Pay rate: $ 22/ hr on W2
Duration: 6 Months
Location: Overland Park, KS, USA, 66251
Job Description:
At least 1 year relevant experience required.
Conduct in-depth analysis and/or investigations to identify and manage fraudulent activities.
This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels. Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact client. Evaluate fraud trends related to fraudulent orders and identity theft. Perform research and draw conclusions. Researches and/or notifies appropriate internal staff for customer verification or legal action. Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage. Investigates and responds to fraud escalations. Establishes and improves fraud-related process. Identifies issues and recommends solutions on team projects.
Hours of operation Mon-Fri 9:00AM CST to 6:00PM CST and Saturday 8:00AM to 5:00PM CST.
Must be able to work flexible schedule including nights, weekends and holidays.
Position Summary: Reviews, identifies, and deters fraudulent activity.
Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.
Position Requirements:
Must have excellent conversational skills in English
Experience navigating multiple computer screens and programs while interacting with customers on the phone.
High School diploma or equivalent
One year experience operating a computer in a Windows based environment
One year experience in fraud, customer service or a call center environment Technology Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills What does a typical day look like? (daily tasks) Phone calls, using slack to communicate to the team and reviewing documents to validate identity Preferred background/prior work experience? Customer service and call center skills Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.
...Charlotte Metro Area, we at Recore pride ourselves on providing the highest level of service possible. The opportunity for you Skilled Trades Recruiter Are you passionate about connecting skilled tradespeople with opportunities that make a real impact? Do you thrive...
Obsidian Entertainment seeks a passionate and skilled Contract Staff Concept Artist to join our growing team of game developers.The... ...characters, environments, props, and events based on input from Art and Design leadershipProvide visual inspiration for the art...
...efficiently and effectively. Acts as a resource for guidance and support to leadership concerning supplies, capital equipment and purchased services and their effect on associated budgets. Assists Director of M.M. in management of purchasing departments at affiliated...
...Are you interested in recruiting? Do you enjoy relationship building? Are you organized and detail oriented? Are you self-driven and enjoy... ...selection, and onboarding of positions at all organizational levels throughout the Company. Job Responsibilities: Assist in the...
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local...