Job Description

What will you be doing?

Barclays Services LLC seeks Desktop Product Owner, AVP in Wilmington, DE (multiple positions available):

1.    Manage priorities through agile methods in a fast-paced environment that cross multiple business divisions and support areas.
2.    Work with Operations and Tech teams (Scrum/Dev Leads/BAs) across Desktop and AWS Platforms.
3.    Design and deliver robust E2E agent experience solutions which take into account Desktop Landing Pages, workflow improvements, Case Management, best practice Desktop principles and agent efficiency.
4.    Provide consultancy for change, technology and commercial teams when developing products/projects that require Desktop changes.
5.    Manage several concurrent high visibility project backlogs for our Business Process Management Platform while ensuring the priorities of the business are maintained through deployment.
6.    Epic Segmentation to Create and Prioritize Product Backlog, define Product Backlog by Sequencing Stories in Product Backlog.
7.    Cross-Functional work environment to help with growth and helping to fill in where needed within our team structure.
8.    Manage backlog and Progressive Elaboration sessions to maintain work volume.
9.    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
10.    May telecommute.

This position is eligible for incentives pursuant to Barclays Employee Referral Program.

Purpose of the role

To manage and improve products, and the effective execution of these products.  

Accountabilities

• Management and improvement of products using agile methodologies to support the monitoring of metrics such as usage, adoption, and customer satisfaction, and to support the development of roadmaps that aim to improve the efficiency and effectiveness of a product.
• Collaboration with stakeholders including traders, salespeople, risk managers and technology teams to align the product vision and development process.  .
• Utilisation of market research, analysis of customer feedback and monitoring of industry trends to identify new products, features or enhancements.  .
• Development and execution of reports and presentations to communicate product updates, features, requirements, acceptance criteria and success stories to relevant stakeholders, including developers.  .
• Execution of user acceptance testing to validate product concepts, identify areas for improvement, and iterate on design prototypes.  .
• Development and execution of go-to-market strategies for a smooth launch of new products or features in collaboration with marketing, sales, and customer support teams.  .

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

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