Ivyhill is a seeking Customer Service Representatives for a location in Bethesda,MD. The qualified Customer Service Representatives (CSRs) will provide medical appointment activities for Contact Center in healthcare environment .
Duties and Responsibilities:
Unique Military Healthcare Systems/Procedures:
Specific military systems include, but are not limited to: CHCS, MHS GENESIS, AHLTA, ICD programs, Microsoft Office TEAMS, Appointment booking software, Government data repositories such as P2R2 Virtual Analyst, M2 Data Mart, EDW, Population Health Operational Tracking and Optimization System, DMLSS, CMS, CAC Enabled Protocol Website, Medical Expense and Performance Reporting System, Defense Pharmacy System, Radiology and PACS, Automated Business System and Commanders’ Resource Integration System.
The qualified candidate:
Must be a U.S. Citizen.
Possess an Associate’s Degree or a minimum of (4) years’ experience in health care administration, business, information management, or a related discipline is required or any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position working in a MHS RM or Call Center. Equivalent combinations of education and experience may be qualifying if approved by the requesting location and the Contracting Officer.
Possess a mastery level knowledge of military Medical Services, civilian health care delivery systems, military management health care principles and techniques, TRICARE Managed Health Support contracts and clinical and financial systems, policies, procedures and standards.
Have experience using the CHCS and AHLTA.
Possess knowledge of medical information systems and automated analytical tools and software (clinical and financial models). Expertise in quantitative and qualitative analyses techniques using various military computer systems.
Possess knowledge of medical terminology, release of medical information and legal ethics.
Must be able to perform accurate data entry and attention to detail.
Possess knowledge of standard office administrative practices and procedures, including the use of standard office equipment to accomplish clerical, statistical, and data entry tasks in the support of the administrative work of the office.
Have superior customer service and organizational skills.
Possess effective communication skills both orally and in writing, as well as the ability to make sound judgments. Research of operational activities may require coordination with high level officials in civilian and federal agencies.
Must be highly organized, detail-oriented with strong organizational skills and have the ability to work effectively and independently at home, with a positive attitude.
Must have working knowledge of DOD, Federal, State, non-profit healthcare systems and organizations, to include DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support services.
Must have knowledge of DOD, Air Force, Army or Navy standards and privacy and confidentiality requirements (HIPAA).
Understanding of standard office administrative practices and procedures, including the use of standard office equipment to accomplish clerical, statistical and data entry tasks in support of the administrative work of the office.
Possess knowledge of Microsoft Office programs, Outlook (email), and Internet familiarity is a requirement. This includes various microcomputer equipment for appointment scheduling, and provider must be able to input, retrieve and format documentation.
Must be able to read, write, speak, and understand English.
Must have superior customer service and organizational skills.
Ivyhill has a competitive benefits program which includes medical, dental and vision; Life and AD&D insurance; Short- and Long-Term Disability; supplemental Life insurance and a 401(k) Plan.
Ivyhill is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity) , national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status.
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