Chat Agent Job at Greentown Productions, Remote

cFlLZ1lLSUlpWmFKMWZPTjBzLzFzSnVub3c9PQ==
  • Greentown Productions
  • Remote

Job Description

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  • Collaborate with team members and other departments to ensure consistent and effective customer support.
Chat Agent Requirements and Qualifications
  • High school diploma or equivalent; college degree preferred.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.
  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.
  • Team player with strong interpersonal skills.
  • Ability to adapt to changing processes and technologies.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

THE LANGUAGE GROUP

EN to HT - Freelance Translator English (US) into Haitian Creole - Medical Job at THE LANGUAGE GROUP

 ...following criteria : a) have obtained a degree in translation, linguistics or language studies or an equivalent degree that includes...  ...professional experience in translating. Should you be interested in joining our freelance translators team, please apply now.... 

Delta-T Group Inc.

Shelter Support Staff - $19/hr. Urgent Job at Delta-T Group Inc.

 ...term independent contract opportunities. Our client is seeking ONLY compassionate, motivated, and reliable Shelter Support Staff to support efforts in a homeless shelter for displaced individuals in the Pittsburgh areas to provide daily support to shelter guests.... 

Heritage Construction Co., LLC

Sales & Project Manager - Roofing & Restoration - PAID TRAINING/UNCAPPED COMMISSION Job at Heritage Construction Co., LLC

 ...Unlimited earnings base + commission (first 90 days), then uncapped commission top reps make$500K+! Paid training no experience? No problem. We'll set you up to win. Monthly rewards bonuses, trips, contests, even vehicle giveaways! Rapid career growth... 

Tesla

Internship, Creative Technologist, Vehicle User Interface (Winter/Spring 2026) Job at Tesla

 ...and ensure design integrity of projects between designers and software engineers Build a career as a Design Engineer or Creative Technologist What You'll Bring Pursuing a degree in Design, Computer Science, or relevant field of study with a graduation date between... 

Knowledge Capital Group

Senior Healthcare Consultant Job at Knowledge Capital Group

About the PositionPrimarily serving healthcare providers [AMCs, health systems, clinically integrated networks, physician enterprises...  ..., organizational, and operational challenges, our Healthcare Consultants engage with industry leaders to advise, problem solve, and...