Job Description

As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. 

Job Description

Brokerage Agent executes flawless operational performance, productivity, by applying technical expertise and providing excellent customer service, supporting our Vision and Mission Statement, making our promise real to all our customers.

General Responsibility 

• Exemplify and Teach Our Culture, Mission and Goals.
• Follow the 10 Critical Success Factors.
• Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
• Complete 52-hour trainings per year (4.33 per month) and required training timely.
• Own your self-development. Prepare, follow-up and execute on your personal development goals.
• Correct utilization of company’s resources.
• Escalation of issues to immediate supervisor and/or manager, or any other required team with the adequate expertise, as example, compliance, accounting, etc.
• Build healthy cross-functional relationship. Ensure a healthy work environment, promote team spirit and cohesiveness in the department as well as working together with other teams

Operational Efficiency

• Perform consistently at the highest level, according to District Excellence expectation and standards (OPS).
  • Timely Execution and Data:
    • DXR to LOG within 3 hours
    • LOG to ENF (2 step) within 30 minutes
    • LOG to ESP (1 step) within 1 hour
    • INV within 24 hours of ESP/IBB
    • ENF to ESP within 72 hours
    • UCE to AME within 2 days
    • AUE – Less than 5%
    • ADD CVD applicable back up available 100% of the time.
      • 95% all other ADD CVD requirements. 
    • AUE to AUA within 48 Hours, min. 95% compliance
    • EDE to EDA within 5 days
    • Trade Compliance - 100%
    • ESP no RLS follow up within 5-7 Days
    • All CENSUS actioned within 72 hrs.
    • Monitor and ensure timely events on In-bond transactions. Proactively communicate with carriers and interested parties.

• Understand and follow Border Brokerage Operational Process Standards.
• Comply with company controls, policies, procedures and processes.
• Maintain highest compliance level on Customs entries, In-bonds and FTZ admissions according to Customs and Partner Government Agencies (PGAs) laws, rules and regulations.
• Understand and make sure Customer expectations are complied with and properly documented on Customer SOPs. Work with Team Lead and Supervisor to keep SOPs updated.
• Participate in all offered product trainings and stay current with developments and changes in regulations.
• Make sure that files are logged correctly and timely with proper codes, trace types and events. Including Exceptions. Avoid post summary corrections.
• Timely address all exceptions and shipment holds. (UCEs, EDEs, IAEs, AUEs, etc.).
• Escalate to Team Lead and Supervisor, any inconsistencies or concerns with customer instructions and regulations.
• Proper use of all Expeditor systems and tools, including but not limited to EXPO Customs, CHB Workboard, GCI tool, CFIT, E.doc/Lyft, Raft, VR, ETC.
• Immediately report any tools or systems failures to Team Lead and Supervisor. Escalate as needed until resolved.
• Proactively report any opportunities for automation to help improve compliance and productivity.
• Participate in team, department and branch meetings.
• Ensure that all emails are handled timely and professionally. 
• Ensure that all customer’s legal documents are updated prior entry processing. Communicate any updates needed to Team Lead and Supervisor.
• Contribute to operational effectiveness and comply with District Excellence metrics applicable on your Product.
• Escalate issues to Lead, Supervisor or Management as needed.

Finance:

• Comply with all our policies, including the credit policy.
• All files processed are timely and correctly billed.
• Constantly work on prevent monetary losses.

Compliance Responsibilities:

• Understand and adhere to all internal controls.
• Promote integrity and compliance with all company policies and regulations.

Security, Health & Safety:

• Immediately report any unsafe conditions or incidents to the Branch’s Health and Safety representative.
• Promote a safe and secure work environment for all employees.

Qualifications

To be the most effective in this position we are looking for the following skills and experience:

• Degree (preferred): Bachelor's degree in Import/Export, International Trade or equivalent.
• Experience in US Customs Brokerage (preferred).
• Hands-on knowledge of Customs clearance functions.
• Ability to complete work within standard procedures, guidelines and office policies.
• Commitment to Exemplify our culture at all times.
• Customer Satisfaction oriented.
• Attention to detail oriented.
• Interpersonal and communication skills, ability to communicate at all levels. 
• Able to develop and maintain a professional relationship with clients, service providers and employees.
• Self-driven personality.
• Strong organizational and time management skills.
• Good computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications.
• English and Spanish fluency. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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