Job Description

About us

At Yurbban Hospitality Group, our mission is to bring happiness to people through the management of innovative and responsible tourism projects. We are guided by the following values:

WOW!: We love originality and strive to surprise in every detail. We work with creativity, active marketing, and continuous innovation.

CONSCIOUS: We aim to improve the world through responsibility and sustainability. We implement and collaborate on social responsibility projects to contribute actively.

HONEST: We act ethically, making decisions consistent with our culture. We prioritize transparency in our actions and communication.

PASSION: We give our best in every challenge, having fun when putting ideas into action.

TEAM: We create together to achieve a shared goal where every opinion matters.

We operate accommodations and restaurants in cities such as Barcelona, Madrid, Sevilla, Miami, Bogotá, and Lima under the brands Yurbban, UMA Suites, and The Spot. As we continue to grow, we seek passionate professionals in the hospitality industry who share our vision and want to contribute to creating exceptional guest experiences.

Why work with us?

Working at Yurbban Hospitality Group is more than just a job; its an opportunity to grow, innovate, and make a difference. We foster a collaborative work environment where every opinion matters. We value creativity, social responsibility, and transparency. Here, your work will have a purpose, and youll contribute to the success of the company while growing both professionally and personally.

What can you expect working at YHG?

At YHG, you will enjoy competitive market salaries, growth and development opportunities, training programs, and a dynamic and collaborative work environment. Some of our additional benefits include:

• Career development opportunities within the Group.
• Regular team-building activities.
• Continuous training and innovation opportunities.
• Flexible work schedules.
• Discounts on group accommodations.

Key responsibilities

As a Bellman, you will be an essential part of the guest experience. Your main responsibility is to ensure a smooth and welcoming arrival and departure process while assisting guests throughout their stay.

• Greet guests upon arrival with a warm and friendly demeanor.
• Assist guests with their luggage and escort them to their rooms.
• Provide information about hotel amenities, services, and local attractions.
• Handle guest requests promptly and efficiently to ensure a high level of guest satisfaction.
• Maintain the cleanliness and organization of the lobby and entrance areas.
• Collaborate with front desk staff to ensure seamless communication regarding guest needs.
• Support night audit operations as needed, ensuring accurate reporting of daily activities.
• Uphold hotel standards for customer service, demonstrating excellent phone etiquette when answering inquiries.
• Assist in managing guest relations by addressing any concerns or issues that arise during their stay.

What are we looking for?

We are looking for a customer-focused, professional, and proactive individual who thrives in a fast-paced hospitality environment. Previous experience in a hotel or resort is preferred but not mandatory. The ideal candidate should possess:

• Strong customer service skills with a guest-first mindset.
• Excellent communication skills, both verbal and written; multilingual abilities are a plus.
• Familiarity with front desk operations and phone systems is advantageous.
• The ability to work flexible hours, including nights and weekends, as needed.
• A positive attitude, strong work ethic, and ability to work well in a team-oriented environment.
• Physical stamina to lift heavy luggage and stand for extended periods.
• Availability to work 8-hour shifts (morning, evening, and night shifts available), weekends and holidays required.

Schedule : This position requires fully availability during mornings and aftenoons, shift of 8 hours could be arranged between 6:00 am to 12:00 am, weekends required.

Work Location: Miami South Beach, FL.

Physical Demands: Prolonged periods of being stand and lifting 15 pounds or more

Work Authorization: Employee must be legally authorized to work in the United States.

FSLA Classification: Non-exempt

If you are passionate about hospitality, enjoy providing outstanding guest service, and thrive in a dynamic environment, we want to meet you!

Apply now and become part of Yurbban Hospitality Group at Miami Beach!

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